You are walking through your open-plan office and you notice that one of your team leaders, Jo, is giving someone some 'feedback'. She is starting to raise her voice enough for people around the room to be able to hear. Hugh, the person she is talking to, has been a problem to you and Jo for many months with regard to his attendance and the amount of mistakes he is making with the fundamentals of his job. He is also starting to raise his voice.

 

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A. Nothing. Hugh has been pushing everyone's buttons and every now and then people need a bit of a shock. Later, you go to find Jo and ask her: How did it go Hugh? You seemed pretty annoyed with him. You might want to go a bit easy - he might not be there much longer anyway.

B. Go up to them both and say: Hi, this looks like an important conversation. Can I suggest you continue it in my office - i'm not using it at the moment. And leave it at that.

C. Nothing at the time but later that day find Jo and say: Jo, I know you've had enough of Hugh. However, I was alarmed to see you having it out with him in front of the whole room because being criticised in public probably made things much worse for Hugh - people worry about whether you would do the same to them if they crossed you. I am keen for you to apologise to Hugh, in some way.

D. Invite both Jo and Hugh into a nearby meeting room and say: Look you two, this isn't on. Jo, if you have a problem with Hugh's performance give him the feedback in private. Hugh, something obviously isn't right here - you really need to take what Jo is saying seriously.

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